FREE POSTAGE ON ALL WEBSITE ORDERS JUNE 2018
We are proud to offer you an exceptional customer experience and you should expect a 100% guarantee in terms of our commitment to you and your purchases.
We strive to ensure we cut and despatch you order immediately, to reach you in the shortest time period possible.
We are of the opinion not to hide extra costs (or offer false discounts to some) in our pricing policy and therefore try to offer you the best price possible on any fabrics with any extra costs such as postage extra to be as transparent as possible.
Please check your purchases on receipt, we check all our fabrics, when they come to us from the mills, this is costly and time consuming but well worth the superior service we offer to you.
Please check your purchase BEFORE cutting, to check for dye-lot changes, quality, etc
Always square the fabric (especially cottons) and ensure the pattern is matching before you cut.
Unfortunately mistakes do happen from time to time and if there is an issue, please email customer services or phone directly, were we will rectify any problems as quickly as we can, it would help if you have the relevant documents to hand when dealing with any issue.
Our liability is limited to the actual amount paid for the goods in question.
Replacement refund is at our discretion.
Haberdashery items may be returned within 14 days, please ensure these are returned in the original packaging unopened.
Your statutory rights are unaffected, we adhere to the distance selling act .
We never disclose any details we may hold on you i.e name, address, etc to any 3rd party, except in the function of servicing your order were this information is required by postal or courier companies in the delivery and fulfillment of your order.
Any information we will store is solely for our fulfillment of your orders or marketing directly to you of products or collection catalogues.
You may opt out of receiving any email messages from us at any time.